On average, packages arrive within 4–9 days after shipping. Please note that shipping times are estimates and begin once your order has shipped.

Delivery times may vary due to factors beyond our control, including:

• Inclement weather
• Customs delays
• Busy seasons or high demand

For the latest updates, please review our Shipping policy.

Once you receive your shipping confirmation email, it will include a tracking number. To check your order’s status:

1. Visit the Track Your Order page on our website.
2. Enter your tracking ID in the provided field to view updates.

Please note: Tracking information may take up to 24 hours to update after you receive the shipping confirmation email.

Orders typically ship within 24–48 hours after processing. Please note:

• Orders placed on weekends are processed and shipped on the next business day.
• During high-volume periods or busy seasons, processing times may be longer.

We’ll notify you as soon as your order ships. Thank you for your patience!

Occasionally, tracking information may update before the package is actually delivered. Please allow up to 36 hours after the tracking shows delivery for the package to arrive.

In the meantime, we recommend the following steps:

1. Check with neighbors or others in your household to see if they received the package on your behalf.
2. Contact your local post office to see if they’re holding the package.
3. Look around your property or usual delivery spots, as the package might have been left in an unexpected place.

If you’re still unable to locate your package after 36 hours, please contact us for further assistance.

You should receive a confirmation email immediately after placing your order, followed by a shipping email once we finish processing it. If you don’t see any emails from Drenara within a few hours, please:

1. Check your Spam or Junk folder.
2. Ensure that the email address you provided during checkout is correct.

If you suspect a typo in your email or still can’t find our emails, don’t hesitate to reach out to us.

You have 30 days from the date you receive your package to request a return or refund. Please note that the 30-day window begins once the package is delivered, not from the date of shipping. If you’re unsure whether your item qualifies for a return, feel free to contact our support team for guidance.

We understand that sometimes plans change, so you can request a cancellation within 24 hours of placing your order. However, cancellations are only possible if your order hasn’t shipped yet. To cancel, email us at support.info@drenara.com with your order number and the reason for your request.

To ensure a smooth return process, all items must be returned in the same condition as you received them. This means the product should be unused, undamaged, and in its original packaging. Please note that by "unused," we do not mean after one trial or test use but after clear signs of consistent use. You’ll also need to provide proof of purchase, such as your receipt or order confirmation. In some cases, we may ask for additional information or verification. If you’re unsure about any of the requirements, please contact us at support.info@drenara.com so we can assist you before starting your return.

Refunds are typically processed within 5–10 business days from the time we receive your returned item. The exact time may vary depending on your payment method or financial institution.

If your item arrives damaged or appears to be faulty, we’re here to help resolve the issue as quickly as possible. Please report the problem to our support team at support.info@drenara.com within 14 days of receiving the item. Include photos of the damage or fault, as this helps us assess the situation and determine the best course of action. Depending on the issue, we may offer a replacement, refund, or other resolution. Please don’t return the item without contacting us first, as this could delay the process.

Please contact us at support.info@drenara.com within the return period. Exchanges depend on product availability, and customers are responsible for shipping costs associated with the exchange. We’ll work with you to find the best solution and ensure the process is as smooth as possible.

Refunds apply only to the cost of the product(s) purchased. Any shipping charges paid during the original transaction are non-refundable. If your order qualified for free shipping, the refund will be based solely on the product cost.

We want your experience to be smooth and enjoyable. To help ensure you select the correct size, please:

1. Refer to the size chart provided with each product.
2. Take accurate measurements and compare them to the chart.
3. Carefully review any notes provided with the product, as they offer additional guidance for selecting the right size.

These steps help prevent the hassle of returns and ensure you’re delighted with your purchase from the start.

We always recommend to pick 1 size larger, but please check the product-specific notes or opting for the size that aligns best with your measurements and fit preference (e.g., tighter vs. looser fit). For personalized advice, feel free to contact us with your measurements.

We accept a variety of payment methods, including major credit cards, PayPal & IDEAL. All payment options will be displayed at checkout for your convenience.

Taxes and fees depend on location. Any applicable tax charges are already included in the price.